1Introduction & Scope

This Privacy Policy jililove (https://jililove.ws) and all associated services. By using our website, registering, or accessing any of our services, you are considered to have accepted this Privacy Policy.

jililove An online gaming and betting platform built to international standards. We believe every user's personal data belongs to them. Safeguarding that data is both our ethical and legal responsibility — which is why this policy has been developed in line with international data protection standards.

This policy may be updated from time to time. If significant changes are made, we will notify you via your registered email or through a site notification. We recommend checking this page regularly to stay informed.

2Information We Collect

jililove Three types of information are collected — what you provide directly, what is gathered automatically through your usage, and what is received from third parties.

Information You Provide Directly

Type of Data When It Is Collected
Full Name, Date of Birth At Registration
Email Address, Mobile Number At Registration & Point of Contact
Current Address During KYC Verification
National ID / Passport Number During Identity Verification
Mobile Banking Number (bKash, Nagad, Rocket) During Payment Processing
Support chat messages While Using Support Services

Automatically Collected Information

  • IP Address & Device Information (operating system, browser)
  • Login time, session duration, and logout time
  • Games played, bets placed (gaming logs)
  • Cookie & Browser Local Storage Data
  • Referral source (how you arrived at the site)

Information Received from Third Parties

During the KYC verification process, we may receive identity confirmation information from an identity verification service provider. Data may also be cross-checked against fraud prevention organization databases.

jililoveNo representative of will ever ask for your password, OTP, or full card number over phone or chat. Please be cautious if you receive any such request.

3Purpose of Data Use

jililove Your data is used only for lawful, specific purposes. We never collect or use information unnecessarily.

  • Account Management: For registration, login, password reset, and keeping your account secure.
  • Payment Processing: For processing deposits, sending withdrawals, and maintaining transaction history.
  • KYC Verification: To verify your identity and age, and to comply with anti-money laundering regulations.
  • Customer Support: For resolving your issues, reviewing complaints, and providing support.
  • Personalized Experience: To provide game suggestions and bonus offers tailored to your preferences.
  • Security & Fraud Prevention: To detect suspicious login activity and identify duplicate accounts.
  • Legal Obligations: To comply with regulatory requirements and maintain records for audit purposes.
  • Service Improvement: To improve platform performance and enhance the user experience.

4Data Sharing & Third Parties

jililove Your personal information is never sold. However, limited data may be shared in specific circumstances:

Who Your Data May Be Shared With

  • Payment Processors: bKash, Nagad, Rocket — only the details needed to complete your transaction.
  • Identity Verification Services: Licensed identity verification providers for the KYC process.
  • Law Enforcement Agencies: Under a valid court order or directive from a regulatory authority.
  • Anti-Fraud Agencies: For investigating suspicious activity only.
  • Cloud Infrastructure Provider: For storing data on secure servers, under contractual confidentiality terms.
When sharing data with third parties, we always sign a Data Processing Agreement (DPA) and share only the minimum information necessary.

5Cookie & Tracking Policy

jililoveCookies are used on the website. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookie Type

  • Essential Cookies: Keeping login sessions active and security tokens — the site cannot function without these.
  • Performance Cookies: Page load times, error logs — used to monitor site speed and stability.
  • Functional Cookies: Your language preference, theme settings — for a personalised experience.
  • Analytics Cookies: Which pages are visited most, where users spend the most time — used to improve the site.

You can disable all non-essential cookies from your browser settings. However, some features may become limited as a result.

6Data Retention Period

jililove Your data is kept only for as long as necessary — never longer than required.

Type of Data Retention Period
Account details (name, email) While account is active + 5 years
KYC Verification Documents 5–7 years as required by legal obligations
Financial Transaction History 7 years (audit requirements)
Gaming Logs & Bet History 3 Years
Support Chat Records 2 Years
Marketing Preferences Until consent is withdrawn

Once the retention period ends, we automatically and permanently delete your data or anonymise it in a way that makes identification no longer possible.

7Security Measures

To Keep Your Data Secure jililove We use multiple layers of security, including:

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • AES-256 Database Encryption: Sensitive data is stored in encrypted form.
  • Two-Factor Authentication (2FA): An extra layer of protection for your login.
  • Firewall & DDoS Protection: To protect against server attacks.
  • Regular Security Audits: Regular audits conducted by independent third-party experts.
  • Staff Training: Only authorized personnel have access to specific data.
In the Event of a Data Breach jililove The relevant authorities will be notified within 72 hours, and affected users will be informed as quickly as possible.

8Your Rights

jililoveAs a user of , you have several important rights regarding your personal information:

9Child Protection

jililove Strictly not for anyone under the age of 18. We never knowingly collect data from minors. Age is verified at registration, and additional verification is requested if a user is suspected to be underage.

If we discover that data from a minor has been collected inadvertently, we will delete it immediately and close the associated account.

10Contact & Complaints

For any privacy-related questions, complaints, or data requests, please get in touch with us:

  • Email: support@jililove.ws
  • Live Chat: Click the chat button at the bottom right of the site (available 24/7)
  • Response Time: Usually within 48 hours

If you request deletion or correction of your data, we will process it within 30 days and notify you.